ARC

Help & support

ARC is still in development. Start with the frequently asked questions for requirements and availability.

Apple Music connection

Allow ARC to access Apple Music when prompted. If access was denied or revoked, review ARC's permission in System Settings, then return to the app to check the connection. Catalog playback also requires the appropriate Apple Music subscription.

Library refresh

Check your connection and Apple Music account, then use Refresh library in ARC's Apple Music status panel. Refreshing the library does not delete your saved Memory.

Keep your Memory safe

Use Memory export before moving your records. Store archives privately and retain the original until you have confirmed the imported data. If ARC reports a persistence error, keep the original files and use the retry or recovery options; do not erase your data to dismiss an error.

Contact

Email [email protected] with questions about ARC. This opens your email app; the website itself does not collect support requests. ARC is in development, and no response-time commitment is currently offered.

Reporting an issue

Include your ARC version, macOS version, and the steps that led to the issue. Avoid sending Memory archives, recordings, credentials, or personal library screenshots unless needed and explicitly requested.